Personal Information Protection Policy

Novavia Recruitment places the utmost importance on protecting your personal information and safeguarding your privacy. We are committed to handling your personal data responsibly, in compliance with the laws in effect in Quebec and Canada, and in adherence to ethical and professional standards.

1.Who are we and what do we do?

Novavia Recruitment is an agency specialized in international recruitment. We provide recruitment services, travel coordination, and arrival preparation for candidates coming to Quebec from abroad. As part of these activities, we collect, use, and share personal information necessary for the execution of our mandates.

Novavia acts as the data controller or "responsible party" as defined by applicable laws, determining the purposes and methods of processing personal information.

2. Personal Information

Personal information is defined as any information or combination of information related to an individual that can identify them. However, the names of individuals and their professional contact details, such as title, address, phone number, and professional email address, are not considered personal information. Personal information must be protected, regardless of its form or medium: written, graphic, visual, computerized, or otherwise.

3. Purposes of Information Collection

Our privacy policy outlines the standards for the collection, use, disclosure, and retention of your personal information. It also specifies the measures we take to protect your personal information and ensure your right to access this information.

4. Consent

When we collect information about you, we first seek your written consent for the collection, use, or disclosure of your information for the specified purposes. We will request your consent for each new use, disclosure, or collection of your personal information, or if the purposes for which it was collected change.

5. Collection of Personal Information

We collect personal information through various means, including:

  • Through online or in-person contact forms.
  • During our professional interactions (phone, email, etc.).
  • By using publicly accessible online sources.

The personal information collected includes, but is not limited to:

  • Identity: First name, last name.
  • Contact Information: Address, email address, phone number.
  • Billing and Financial Information: Billing address, payment details.
  • Recruitment-related Information: Resume, diplomas, work history.
  • Technical Data: Details related to the use of our website.

Certain sensitive information may be required to fulfill a mandate. In such cases, we will obtain your explicit consent before collecting or using this information.

6. Use of Personal Information

We use your personal information for the following purposes:

  • To provide recruitment and coordination services related to your arrival in Canada.
  • To process information requests and client interactions.
  • To comply with our legal obligations.
  • To improve our services and produce internal statistics.
  • To communicate information about our services, job offers, or relevant events.

7. Sharing of Personal Information

Your personal information may be shared with:

  • Our employees and collaborators directly involved in the execution of our mandates.
  • Our clients for recruitment purposes.
  • Government authorities (provincial and federal) when required by law.

We do not sell or rent your personal information to third parties.

8. Responsibility

We are responsible for the personal information in our possession or under our control, including that which we entrust to third parties for processing purposes.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend that you review their policies before providing them with your personal information.

10. Limits on the Collection, Use, and Disclosure

We limit the collection, use, and disclosure of your personal information to the purposes we have communicated to you. Only authorized individuals have access to your personal information, and this access is granted solely for the tasks assigned to them.

11. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely dispose of it.

12. Your Rights Regarding Your Personal Information

You have the following rights:

  • Access: Request a copy of the personal information we hold.
  • Rectification: Request correction of your information if it is incorrect.
  • Erasure: Request the deletion of your information, subject to legal obligations.
  • Objection: Object to certain processing under specific circumstances.

To exercise your rights, please contact us (see Section 17).

13. Request for Access or Modifications

You have the right to know if we hold personal information about you and to request its correction if necessary. Please contact us for any requests regarding this matter.

14. Complaints and Inquiries

If you have any concerns or questions regarding the protection of your personal information, you can contact our responsible officer at the address provided in Section 17.

15. Security Measures and Personal Information

We have implemented strict and appropriate measures to ensure the confidentiality of your personal information. These measures include organizational, technological, and physical controls, as well as protection protocols in compliance with current standards, to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

16. Tools Used

- WordPress

We use the WordPress platform to manage our website and collect technical data such as IP address, browser type, and pages visited. This information helps us monitor the website's performance and detect any technical issues.

- Google Analytics

We use Google Analytics to understand how users interact with our site, which pages are most popular, and how visitors access our site. The data collected by Google Analytics is anonymous and is used for analysis and improvement of our website.

- Contact Form

When you fill out a contact form on our website, we may collect the following information: name, mailing address, email address, and phone number. This information is used to respond to your specific requests and to communicate with you regarding our services.

- Cookies

Our website uses cookies to enhance your browsing experience and personalize the content we present to you. These cookies help us track your cart contents, remember your preferences, and understand how you interact with our site.

You have the option to disable cookies in your browser settings, but this may affect certain features of the site.

17. Contact

If you have any questions or requests regarding this policy or your personal information, you can contact us:

Novavia Recruitment
Address: 4128, Rue Saint-Denis, Montreal, QC, H2W 2M5.

Olivier Francoeur , Personal Information Protection Officer
Email: info@novaviarecrutement.ca
Phone: +1 (438) 397-9131

18.Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted on our website and will take effect on the indicated date. This policy will be reviewed every three years or in the event of significant legislative or regulatory changes. We encourage you to review this policy regularly to stay informed of updates.

Last updated: 20-01-2025